Please review our FAQs section in case there are some questions that can initially be answered.
You are also free to call us at 1-877-743-8639Monday through Friday: 8 AM to 6 PM EST (5 AM to 3 PM PST).
Vectra specimen collection kits, which can be ordered through Customer Service include everything needed to order a test. Collect a blood specimen, and send the specimen to our CLIA laboratory for processing. Included in the kit is information on sample collection and shipping. Up to 5 patient specimens can be shipped in each Vectra kit. Customer Service can be reached toll-free at 1-877-743-8639 or through our online order form.
Medicare fully covers Vectra with no copayment or deductible. (Medicare Advantage plans may require a copay.) For patients who are covered under employer-sponsored health plans, until the insurance company provides a positive coverage statement, we will not know for sure if it will be covered by that insurance company. However, insurance companies may still pay for the test without a formal coverage policy. If one of your patients should face a challenge with reimbursement, we offer comprehensive reimbursement services through the Vectra CARE Financial Assistance program to meet the needs of each patient.
Myriad will bill for the test, as the provider of service, so your office will not be required to bill or collect for Vectra. Your patient may receive an Explanation of Benefits (EOB) from their insurance company. Myriad may be identified as the test provider on the EOB. Please note: the EOB is not a bill. If your patient owes anything, Myriad will bill them directly.
Our experienced reimbursement specialists are available from 7 am to 4 pm PST, Monday through Friday, to answer any questions from you, your staff, or your patients. Simply call 1-877-743-8639.
Vectra test reports are available via fax or mail, or through the VectraView™portal, based on your preference. Results are available within approximately 5-7 calendar days from shipping of the specimen to Myriad. However, results may sometimes be available as soon as 72 hours from shipping date. The report provides the Vectra score and score history, which can be used to enhance patient counseling.